Should you have any problems with Sales & Lettings Ltd.’s service, which you are unable to resolve with the negotiator involved, you should write to the office Manager by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to 306 Elgin Avenue, London W9 1JU for the attention of the office Manager. If you remain dissatisfied and wish to further escalate your complaint, you may write to the Director. Your letter will be acknowledged within three working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Within fifteen working days the Director will detail their findings and recommendations in a written response to you, to confirm our ‘final viewpoint’ on the matter. This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within 12 months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.
