Personal Information
At minimum we need to have basic personal information from you this will include your name, address, telephone number and email address. Depending on the service provided we may also require additional information such as a copy of your passport, visa, copy of utility bills and bank account details. We will only collect the information required to conduct our business with you.
Third Parties
Usually we will have received this data directly from you. However, we may also receive personal data about you from others, such as from the other party to a transaction you are engaged in or from joint agents or solicitors. Family members also sometimes provide information about each other.
We may collect information about you from Third Parties such as credit referencing companies or through electronic Anti Money Laundering checks or the Land Registry.
Purposes for Which We Process Your Personal Data
As previously stated, the data provided is processed by us in order to conduct our legitimate business with you or those of a legitimate third party and is subject to data protection law.
Should we be required to process other particularly sensitive personal information we will seek your specific consent.
Retention of Personal Data
We hold personal data for as long as it may be necessary to fulfil the legitimate purpose for which it was collected. We retain such information for a maximum of seven years to comply with our current insurance requirements or longer if necessary to comply with our legal or regulatory obligations such as Anti Money Laundering regulations. Thereafter any data held is destroyed.
If at any time you wish your personal details to be amended or if appropriate removed from our records or you no longer wish to receive certain information please contact us.
Disclosure of Personal Data
We take your privacy seriously. We will never sell your personal data to anyone or share it with unrelated third parties and we take precautions to keep it secure. It will sometimes be a normal and necessary part of our work to pass on information to third parties in connection with the services they provide.
For example:
• We may pass on information about you to solicitors to help them proceed with a transaction in which you
are involved.
• If you are a prospective tenant, we may pass on references about you to the landlord.
• We may inform utility companies of changes in the occupiers of a property.
• We may pass on information to surveyors or maintenance and repair contactors, in respect of property
where we have responsibilities.
• We may need to pass on information to those who help collect outstanding accounts.
In addition, our practice may be audited or checked by third parties such as accountants, which may enable them to see some information about you. Such third parties are required to maintain confidentiality and appropriate security measures in relation to your information.
Where Your Data is Held
Our data is held securely at our office, its access is restricted to those with a legitimate business reason and in confidence. We have measures in place to ensure there is secure processing and storage of your personal data to prevent it being lost, used or accessed in an unauthorised way. Our server is located on site at Sales and Lettings Ltd, whilst backups may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. The transmission of information via the internet is not completely secure. We do our best to protect your personal data, we cannot guarantee the security of your data to our site; transmission is at your own risk. Once we receive your information we will use strict procedures and security features in an attempt to prevent unauthorised access.
Your Rights
Data Protection Legislation (GDPR) gives you certain rights in relation to the information held about you, these include:
1. To access your personal data collected and request a copy.
2. Request any inaccurate personal data is rectified.
3. In certain circumstances and where our legal obligations permit request your personal data is deleted and destroyed.
4. The right to object to your personal data being processed or to restrict such processing in cases.
5. The right to request the transfer of your personal data to another party.
6. The right to withdraw consent given for processing and transfer of personal data for a specific purpose such as marketing.
Any request in line with your rights, should be sent in writing to the address given at the end of this notice. For more information on your rights please look at the ICO’s website: www.ico.org.uk
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
To read more about our use of cookies on the Sales and Lettings Ltd website, please consult our cookie policy.
Changes to Our Privacy Policy
We keep our privacy policy under regular review, if we make changes that affect how we handle your data we will let you know by email. Minor changes may not be notified. You can check our Privacy Policy on our website at any time.
Contacting us
If you have any questions regarding this Privacy Policy, the procedures outlined or in the event of a complaint please contact:
Mohammad Rad
Sales and Lettings Ltd
306 Elgin Avenue
London W9 1JU
020 7266 3355
We hope that we will be able to answer any of your questions or concerns however you have the right at any time to raise them with the:
Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113 - www.ico.org.uk
